Non-Refundable Items

• Personalized items are non-refundable, unless the engravings or photos are totally different from what you provided to us in your original order.
• Items without jewelry tags, or that have been worn, damaged or altered, are not refundable, and will be returned to the customer at their expense.
• Items that were worn, or were sent to you as a replacement or exchange, are not refundable.

Refunds

• Returns will be processed within 5 days of receipt of your package. Refunds will be issued to your original payment method, and cannot be returned to alternate accounts or different forms of payment.

Gnoce will compensate customers with an additional RM45 for return shipping fees under either of the following circumstances:

• Customer received the wrong item.
• The item received is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Gnoce within 48 hours of receiving their order.)

For more information about cancellation, please refer to the details below:

• If cancellation is made less than 8 hours after the order was placed, no cancellation fee is required.
• If cancellation is made between 8 and 24 hours after the order was placed, a cancellation fee of 10% of your order value applies.
• If cancellation is made more than 24 hours after order was placed, a cancellation fee of 30% of your order value applies.